Manager, Provincial Dispatch & Transportation Operation
Ministry of the Solicitor General
Brampton Ontario
Salary: Neg Per Hour
In this
role, you will
- Lead and
manage dispatch and mortuary services by providing strategic oversight of
the development, delivery, evaluation, and enhancement of programs,
systems and policies and procedures
- Provide
direction and leadership to dispatch and mortuary teams to effectively
deliver service operations
- Oversee the
development and implementation of operational training, policies and
procedures and stringent health and safety programs/protocols for the
delivery of effective mortuary and body management services
- Ensure
compliance with quality assurance policies and standard operating
procedures during all aspects of the death investigation process.
- Coordinate
facilities management requests and equipment procurement and associated
financial responsibilities in a contact centre and complex service
delivery environment.
- On a
rotational basis, provide 24/7, after-hours, on-call management oversight
for the 24/7 provincial dispatch and body transportation programs
- Develop and
recommend evidence-based program/service delivery options and best
operational practices and standards in a high volume, time-sensitive
environment
- Participate in modernizing operational policies, procedures and standards.
Strategic Leadership
- You have
excellent analytical and strategic thinking skills along with a sound
judgement and political acuity to deal with a variety of sensitive issues.
- You have a
team-focused leadership style to deliver on integrated program objectives
while facilitating a positive working environment and developing inclusive
and engaged teams and partnerships
- You have
strong planning and analytical skills to assess information and
situations, develop and implement solutions and are committed to
innovation and service excellence
- You can
champion and lead change initiatives related to business, process,
procedure and/or organizational changes
- You can manage staff, set work priorities, evaluate performance and manage employee relations issues
Technical Knowledge and Expertise
- You have
experience in large call center and client service environments and
related workflows
- You have
planning, analytical and policy and program development skills to
implement programs, lead program evaluation, assess impacts and identify
service delivery issues.
- You have
knowledge, or the ability to obtain knowledge, of body handling, mortuary
management and evidence handling practices as well as the death
investigation process to ensure continuous improvement in death
investigations
- You have
knowledge, or the ability to obtain knowledge, of relevant legislation and
regulations related to death investigations and forensic pathology (e.g.,
the Coroners Act, the Anatomy Act, FIPPA).
- You have knowledge of government and ministry financial, administrative and procurement policies and directives to plan and manage resources, and awareness of current best practices.
Communication and Relationship Management Skills
- You have
demonstrated success in identifying and managing contentious issues and
determining resolutions through consultation and negotiation.
- You have
strong communication skills with experience translating ideas into
business cases, operational plans, reports and presentations.
- You have
demonstrated experience developing, participating, and managing the
preparation of briefing materials, issues papers, presentations and
responses to information requests from Executive offices in all matters
related to quality compliance matters.
- You demonstrate the ability to ensure confidentiality and accuracy of highly sensitive materials related to death investigations.
Job Overview
Posted Date: 10 Dec 2023
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
The Ministry of the Solicitor General is the ministry in the Government of Ontario responsible for public security, law enforcement and policing, emergency management, correctional and detention
Name: Ministry of the Solicitor General
Web: https://www.ontario.ca/