Customer Service Representative
LivaNova
Scarborough Ontario
Salary: Neg Per Hour
PRIMARY ACTIVITIES
- Conducts oneself in a manner
which ensures compliance with all standard operating procedures, policies,
and guidelines encompassed under the Customer Service work statement
- Process requests received from
customers and the sales teams including orders, returns, product movement,
product pricing inquiries, data analysis/reporting and general customer
account questions
- Coordinate inventory movement
in the field including trunk stock, consignment and programming inventory
to ensure case coverage needs based on sales needs and conduct inventory
audits on a regular basis
- Communicates with internal
counterparts across the organization in such areas as Accounting, Quality,
Supply Chain, Pricing & Contracts and the Sales teams
- Facilitates the returned goods
and credit processes related to customer product returns
- Coordinate with global offices
for all inter-company shipments and returns
- Assists in the collection of
informational or statistical data, supporting the creation and
distribution of reports to customers, the sales teams, and Customer
Service management
- Obtains necessary information
and data for accurate setup and maintenance of customer’s master record
- Work in a collaborative fashion
with Accounting and Pricing & Contract Management to identify and
resolve customer pricing & payment discrepancies
- Ensure on-going compliance
across Quality & Financial systems with regard to all policies and
procedures related to the Customer Service function
MINIMUM REQUIREMENTS
AND QUALIFICATIONS
- High School Diploma required, with
very strong preference for a relevant BS Degree
- 1 or more years of substantive
customer service experience with a leading organization renowned for their
customer service initiatives
- Strong preference for
candidates with directly relevant healthcare customer service experience
in a fast paced medical, medical device and /or pharmaceutical
environment; candidates in a similar capacity with companies in the
banking and financial sectors renowned for their customer service
methodologies also considered a plus.
- Intuitive customer focused
mindset coupled with an enthusiastic and collaborative team oriented
aptitude
- Strong interpersonal skills
with the ability to effectively communicate at all levels internally as
well as externally
- Self-starter and strategic thinker
with demonstrated ability to work independently and a willingness to take
ownership, accepting responsibility for actions and decisions
- Acute problem solving aptitude
balancing the needs of the business while empathizing with the customer
and their situation
- Solid execution capabilities
with the innate ability to manage multiple priorities, an instinctive eye
for attention to detail, and a passion for delivering quality results in a
timely fashion
- Detail orientation, balancing
numerous business initiatives in a time sensitive manner
- High level of technical
proficiency to accurately and efficiently perform day to day essential
work functions across multiple systems & platforms in a call center
environment
- Solid technical proficiency
with the entire MS Office Suite , with particular mastery of Excel
required
- Demonstrated proficiency
working within the SAP Sales & Distribution module
Employee benefits
include
- Health benefits – Medical,
Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan
(401K)
- Employee Stock Purchase Plan
- Training & Education
Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
Job Overview
Posted Date: 18 Feb 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
We unite to provide hope for patients and their families through innovative medical technologies, delivering life-changing improvements for both the Head and Heart.
Name: LivaNova
Web: https://www.livanova.com/