Customer Care Representative
Dynacare
Brampton Ontario
Salary: Neg Per Hour
Internal application must be received by January 21, 2024.
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a
health and wellness benefits program that supports you and your loved ones
- Grow and
thrive with a dynamic, successful company through internal mobility
opportunities
- Invest in
your future through RRSP match benefits and an employee stock purchase
program
- Experience
a collaborative, diverse workforce that prioritizes dignity and respect
for all
How YOU will make a difference
- Assist in
locating clients medical office for report purposes
- Handling
outbound calls to healthcare providers for insurance purposes
- Assist in
medical records collection for insurance purposes
- Ensure
orders contain all the facility requires to allow production of a complete
report and in a timely fashion
- Strong
attention to detail on follow-up calls (ensure to collect detailed
information on delay for completion of report)
- Contact
clinics via phone and/or fax to obtain status of insurance reports
- Capture all
call and facility information for every contact and payment for producing
reports
- Following
SOPs to ensure compliance to the various insurance carriers and medical
facilities
- Maintain
quality of calls while attaining daily processed calls quota
- Any other
tasks as assigned by Manager / Team Lead
What YOU bring to the role
- Bilingual
(French and English) an asset
- High School
Education Degree / diploma preferred (or related experience)
- Minimum 1
year work experience (contact center experience an asset but not required
– will look at any experience from other industries such as retail and
hospitality)
- Medical
terminology knowledge is an asset
- Customer-centric
approach: Friendly, positive attitude, strong communication skills
- Proficiency
in MS Office Suite with a strong ability to learn and adapt to new
computer systems
- Able to
work collaboratively and professionally in a fast paced, sometimes
stressful environment with competing deadlines
- Resourceful,
proficiency in using different search engines to locate contact
information for medical facilities and/or doctors
- Ability to
quickly document status notes to in-house system
- Strong attention to detail and innovative thinker (think outside the box for solutions)
Job Overview
Posted Date: 18 Feb 2024
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
Our Dynacare vision is to be Canada’s health and wellness solutions leader. Our mission is to support healthy lives with commitment and care. These two beliefs drive our more than 2,400 employees across Canada each and every day. We’re committed to delivering the highest level of clinical and scientific quality to everyone we serve – patients, physicians, healthcare facilities, insurance companies and corporations. This commitment influences every aspect of our company - from our training and development to our technologies, clinical procedures and service.
Name: Dynacare
Web: https://www.dynacare.ca/