Customer Service Support - Canada Summer Jobs
Dixon Hall
Scarborough Ontario
Salary: Neg Per Hour
REQUIREMENTS
- This position may be funded by
Canada Summer Jobs
- As per Canada Summer Jobs,
these are mandatory requirements
- Be between 15 and 30 years of
age at the beginning of the employment period;
- Be a Canadian citizen,
permanent resident, or person to whom refugee protection has been
conferred under the Immigration and Refugee Protection Act for the
duration of the employment; and,
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
RESPONSIBILITIES
- Answer general inquiries via
phone calls, provide information on services, and facilitate referrals
into Agency programs.
- Conduct client feedback phone
calls and interviews, and record feedback. ,
- Organize and evaluate client
feedback and make recommendations for improvements.
- Recommend process improvements
for administrative efficiency.
- Collaborate with the Employment
and Settlement Services team, and other departments, to ensure client
inquiries are addressed.
- Operate effectively,
efficiently, and with a client-focused approach to achieve optimal
outcomes.
- Actively participate in
departmental meetings and events.
- Regularly meet with the
Director and other staff to discuss individual and team effectiveness.
- Provide general administrative
support as needed.
- Adhere to agency policies,
procedures, and uphold the Mission, Vision, and Values of Dixon Hall.
- Other duties as assigned.
POSITION
QUALIFICATIONS
- Currently enrolled in, or
recently completed, post-secondary education.
- Relevant work experience
(placement opportunities included) in similar customer service
environments is an asset.
- Excellent written and verbal
communication skills.
- Proficient with Microsoft
Office (Word, Excel, Outlook, Publisher) and database management.
- Dependable, punctual, and
flexible in handling various tasks.
- Ability to work efficiently
both as part of a team and independently.
- Proficiency in a second
language is an asset.
- Must be qualified to work in
Canada legally for the employer.
- Able to provide a Vulnerable
Sector Screening check with a ‘Clear’ or satisfactory result that meets
the operational requirements of the Agency.
- Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.
Job Overview
Posted Date: 19 Feb 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
Dixon Hall began as a soup kitchen in 1929, and since then has been steadily increasing and strengthening a diverse range of integrated services for residents of East Downtown Toronto. Dixon Hall is a multi-service agency, and serves more than 10,000 people annually, impacting the lives of the most vulnerable and the most at-risk members of our community. We work with at-risk youth, seniors, adults with physical and health disabilities, people who need housing, individuals searching for employment, those with mental health issues, and newly immigrated individuals and their families.
Name: Dixon Hall
Web: https://dixonhall.org/