Account Manager - Group Travel

DestaWed

Brampton Ontario

Salary: Neg Per Hour

Role Description

• Manage wedding group booking and track all travel payment deadlines
• Providing excellent guest service to every single guests who has made a reservation with Destawed
• Manage all requests from guests related to resorts, accessibility, rooming types, etc. to make them comfortable to secure their reservation
• Coordinate with accounting to make sure all payments are paid and complied.
• Cross-reference all e-documents against the Master Rooming List to ensure correct travel & accommodation is booked
• Distribution of all e-documents and relevant documents to group guests
• Data entry of all travel bookings
• Assisting with hotel and airport transfer requests
• Assist with correspondence via phone and email communication during operating hours
• Completing the daily task list sent out by management
• Working collectively on productivity and efficiency with department colleagues and managers for a better guest experience

What we are looking for

• Exceptional Customer service
• Travel, Tourism or Hospitality experience is mandatory.
• Travel Industry experience or Customer Service management experience is mandatory. Please do not apply otherwise.
• A self-starter with a high level of motivation and an ability to thrive with minimal supervision
• Enjoys working in a demanding, fast-paced work environment
• Highly self-motivated and independent
• Able to perform well and problem solve in a high stress, dynamic and changing situations
• Detail-oriented and ability to manage a high volume of work easily
• Positive and professional attitude and able to work as a team player
• Excellent time management, organization and multi-tasking skills
• Excellent written and oral communication skills
• Proven ability to take initiative
• Experience working with Microsoft Office, specifically Word, Excel and Google Drive

Perks

• TICO Study Guide & Exam paid for by DestaWed
• Very flexible vacation/time off request(s)
• Travel Incentives and opportunity to travel to high-end 5-star resorts
• Opportunity to grow and move up in the company

Benefits

• Casual dress
• Company events
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement

• French not required

Schedule

• 8 hour shift

Supplemental pay types

• Bonus pay

Job Overview

Posted Date: 05 Mar 2024

Location: Brampton Ontario

Salary: Neg Per Hour

Company Information

DestaWed

Name: DestaWed

Web: https://destawed.com/

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