Dispatch Supervisor
Canadian National Railway
Brampton Ontario
Salary: Neg Per Hour
Main Responsibilities
Truck Dispatch
- Ensure duties to Drivers are assigned accordingly
- Oversee Dispatch board’s fluidity to maintain constant monitoring and replanning as required including ensuring cost effective on-time performance
- Answer incoming calls from CNTL
Drivers and solve problems, ascertaining key metrics are met
Cost Control
- Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load and outside cartage utilization
- Ensure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiency
- Oversee tools plan, changing
live load and unload to drop, create equipment pools, preload lists, file
empty miles, liaise with customers to find optimal appointment windows
including supply trucks to shunt
Planning
- Ensure all loads and empties have executable appointments
- Communicate with customers to arrange pick-up and delivery appointments
- Rebook delivery appointments with customers when exceptions occur
- Ensure key metrics are met
- Collaborate with Driver Managers to ensure fleet sizing is correct
- Order outside cartage from approved companies
- Confirm swamping requirements are ordered and met
Coordination Between Departments
- Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem solving including missing bills and gate reporting issues
- Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities
- Communicate with Rail Planning
to ensure correct reservations are applied, customer priorities are met,
and recovery trucking is executed when required
Working Conditions
Transportation and Logistics
- Between 3 to 5 years of experience in the Transportation and Logistics industry
Education/Certification/Designation
- Bachelor’s Degree or equivalent work experience
Competencies
- Applies analytical thinking to make recommendations that pursue sustainable performance
- Makes informed and timely decisions to get things done
- Addresses risks in a timely manner to eliminate them
- Influences by translating expertise into practical business outcomes
- Collaborates with key internal stakeholders to enable higher productivity
- Cultivates relationships to proactively support customers’ supply chain needs or those that support them
- Deals with pressure and change by staying calm to quickly adapt to changes
- Shows initiative and empowers others to raise CN’s collective game
- Fluently bilingual both written and verbal (English, French)*
- Any skills/attributes for these
above would be considered as an asset
Technical Skills/Knowledge
- Excellent written and oral communication skills
- Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)
- Ability to work in a fast-paced environment
- Organized, detail oriented, and able to prioritize tasks
Job Overview
Posted Date: 06 Mar 2024
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
The Canadian National Railway Company is a Canadian Class I freight railway headquartered in Montreal, Quebec, which serves Canada and the Midwestern and Southern United States.
Name: Canadian National Railway
Web: https://www.cn.ca/