Customer Onboarding Specialist
Groupe Morneau
Mississauga Ontario
Salary: Neg Per Hour
In Simon's team, Operations Manager of the GEO business unit, you will work from our Morneau Transport division in Mississauga and your daily life will look like
- Increase automation of customer pickup data entry.
- Meet existing customers to
present to them the common advantages of an electronically integrated
solution (The same will apply to all new customers added).
- Contribute to the strategy and
vision allowing the company to become a completely digital organization
(order taking).
- Bring the automation project to
maturity and monitor its execution.
- Structure, write and update
data entry procedures and processes from ordering to invoicing.
- Work in conjunction with
pricing and auditing to ensure data integrity and quality. Optimize
upstream invoicing.
- Target customers whose pickup
requests are not electronic or automated and ensure the full integration
of customers into our network.
- Understand, recommend, and sell
technological integration methods for order taking as well as their
advantages.
- Establish a conversion or
integration schedule and schedule based on the opportunities and capacity
of selected customers.
- Communicate and meet with
customers to promote the benefits of order automation.
- Communicate and standardize
data entry procedures and limit exceptions.
- Resolve the most complex cases
or files, propose solutions and implement them.
- Identify, select and maintain
KPIs related to order taking (dedicated FTE based on data input, %
automation).
- Establish and document results,
objectives, as well as any changes made to the order-taking process as
well as resource utilization indicators.
- Communicate information to
operations and customer service managers to plan and recommend labor
needs.
- Develop a continuous
improvement plan aimed at increasing data quality and its automation by
reducing the resources allocated to it.
- Be open to traveling
occasionally (multi-site reality).
- Perform other related duties.
Does this speak to you? Continue reading! Here are some of the benefits that come with the position
- Group insurance and group RRSP plan after 3 months of continuous service (full program offered):
- Dynamic and inclusive work
culture that encourages you to show yourself as you are in your work;
- Work team that supports you and
encourages your growth and professional development;
- 10 public holidays, 4 personal
leaves, 1 floating leave and 10 sick days (depending on the terms and
conditions);
- 3 weeks of vacation from May
1st 202
- And more !
Interested? If you meet the requirements below, then apply!
- University Study or the equivalent in administration, operations management, engineering technology·
- 8 to 10 years of experience in
operational processes, transportation, integration solutions
- Be agile, engaged, comfortable
and communicative in change management processes
- Good knowledge of systems (EDI,
API, Synchro, etc.)
- Excellent communication and
sales skills, customer relations, persuasion
- Great analytical capacity
- Organization and adaptation
- Taking initiative and critical
thinking
- Dynamism and Leadership
- Ability to work in a team
- Integrity and work ethics
- Advanced English and French language requirement (interactions with French-speaking suppliers, customers and employees and/or located inside the province of Quebec).
Benefits
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Education
- Bachelor's Degree (required)
Experience
- Administration de bases de données: 1 year (preferred)
Job Overview
Posted Date: 06 Mar 2024
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Groupe Morneau
Name: Groupe Morneau
Web: https://www.groupemorneau.com/