Renewals Account Representative
opentext
Scarborough Ontario
Salary: Neg Per Hour
You are great at
- Navigating organizations and
reaching decision-makers: You excel in finding ways to connect with key
stakeholders within customer organizations through phone/email
prospecting, leveraging existing contacts, and collaborating with
supporting teams.
- Developing relationships: You
represent the face of the company to the customer, establishing and
nurturing relationships with IT and Business Users at all levels of the
organization. Your ability to communicate the value proposition
effectively is essential.
- Account planning: You develop
strategic visions for each account, aligning solutions with the clients'
current and future needs. By maintaining solution-specific Account Plans
for top accounts, participating in cross-portfolio Account Plans, and
leveraging customer insights, you maximize sales opportunities and revenue
potential.
- Pipeline management: You
proactively create and progress opportunities throughout the sales cycle.
By identifying upselling and cross-selling opportunities, collaborating
with supporting teams, and executing campaigns and sales plays, you drive
growth within existing accounts and develop new opportunities.
- Ensuring customer satisfaction:
You take ownership of the end-to-end success of solutions, resulting in
positive business outcomes. Through regular account touchpoints, providing
timely knowledge and support, and managing customer relationships and
expectations, you ensure customer satisfaction and efficient business
transactions.
- Gathering customer and market intelligence: You continuously develop deep insights into the market and competitive landscape to serve customers and drive competitive wins. By researching target account industries, sharing intelligence with colleagues, and staying informed about emerging trends, you position yourself as a valuable resource to customers.
What it takes
- Tenacity and focus: You
approach your role with a relentless drive to meet ambitious targets and
deliver on commitments. Handling setbacks with professional perseverance
and maintaining laser focus on delivering results are key attributes of
success.
- Professional presence: Your
polished written, spoken, and listening skills enable you to effectively
communicate and present to individuals at all levels of the organization,
including C-level executives. You demonstrate strong interpersonal skills
that contribute to achieving desired outcomes.
- Salesmanship: You embrace sales
processes and seek win-win resolutions in all interactions. As a
representative of the company, you actively explore new approaches, build
networks and relationships, and represent OpenText for broader reach and
corporate gain.
- Change agent: You act as a
catalyst for ideas within the industry, driving change and innovation
within your community.
- Entrepreneurship: You exhibit
inspirational leadership by bridging the customer's path to innovation and
the company's solution development roadmap. You possess business acumen,
follow industry journals, and stay updated on emerging trends to
effectively serve customers.
- Business multiplier: You
analyze key attributes of successful outcomes and replicate them across
your territory. By leveraging available resources and fostering
collaboration with executive sponsors, management, supporting functions,
and channel partners, you drive opportunities to closure.
- Thought leadership: You
leverage your expertise and knowledge to generate insights, identify
trends, and provide valuable input to product groups, accounts, and
customers.
- Ability to speak and write english fluently is a requirement for this role.
Performance areas for success
- Emulate transformational
selling: Anticipate evolving customer needs and provide integrated,
best-in-class solutions that drive long-term success and transformation.
- Customer-centered innovation: Proactively solve customer problems, present growth opportunities, and deliver innovative and scalable solutions. Share lessons learned to enhance collaboration across the account network
Job Overview
Posted Date: 25 Mar 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
Name: opentext
Web: https://www.opentext.co