INTERNATIONAL CUSTOMER SERVICE ADVISOR
Humber
Scarborough Ontario
Salary: Neg Per Hour
Education
- 2 year diploma in Public Relations, Accounting, Business, Project Management or a related field.
Experience & Skills
- The successful candidate will have 4 years of experience.
- Very strong analytical and
communication skills along with knowledge of the college setting.
- Proven ability to consistently
deliver an exceptional level of service via phone, chat, email or in
person, with excellent interpersonal, listening, and customer service
skills
- Demonstrated use of initiative
in workload planning and pro-active approach in addressing customer
concerns. Providing adequate follow up to complaints and concerns.
- Practical experience in a
complex, fast-paced, diverse service environment that involves
cross-cultural sensitive information, financial transactions, tracking,
and inquiry management.
- Incumbent must demonstrate the
ability to coordinate ongoing projects with the ability to provide project
leadership along with ensuring all daily tasks are completed according to
standard.
- Demonstrated organizational
skills and ability to handle multiple tasks, frequent interruptions and
fluctuating volumes
- Ability to research and develop
new business processes.
- Incumbent must demonstrate
familiarity with standard business processes and reporting.
- Incumbent must be able to
develop evaluation methods to improve future service delivery.
- Demonstrated use of initiative
in workload planning and pro-active approach in addressing student
concerns. Providing adequate follow up to complaints and concerns.
- Ability to remain calm during
an emergency or when dealing with difficult people or situations.
- Advanced proficiency with
general computer applications (MS Office, Teams Live producing, etc.) plus
an understanding of, and corporate experience using CRM tools and with
data management software.
- Flexibility in working as a
team member or independently.
- Fluency in a second language other than English is preferred
What’s In it for you
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working,
committed team of people who care about each other.
- Tools and technology that will
allow you to succeed at your job.
- Work /Life balance with
extended health and dental benefits, and above-average days off due to
College closure schedules
- Amazing perks
- Highly supportive work culture
Job Overview
Posted Date: 27 Mar 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
The Humber College Institute of Technology & Advanced Learning, commonly known as Humber College, is a public College of Applied Arts and Technology in Toronto, Ontario, Canada. Founded in 1967, Humber has three main campuses: the Humber North campus, Carrier Drive campus, and the Lakeshore campus.
Name: Humber
Web: https://humber.ca/