Customer Support Representative (CSR) / Office Administrator
IBC Tanks Canada Inc
Brampton Ontario
Salary: Neg Per Hour
Job Duties
- Fielding orders and inquiries by phone or
email from our customers
- Account management for new accounts
through regular follow-up and monitoring
- Develop and maintain great relationships
with clients through exceptional communication
- Proper onboarding of new customers and
identifying specific product requirements
- Assist in monitoring and updating
policies, processes and procedures
- Managing and coordinating all paperwork
regarding orders and delivery process
- Supporting the Sales Manager as needed
- Assist in monitoring inventory levels
- Use CRM software to enter all client and
order details as required
- Assist in the creation and launching of
all advertising campaigns
- Communication with warehouse management
to ensure order details are accurate and delivery times are met.
- Assist in identifying new Regional,
National and North American business opportunities
- Reach out to new prospects and develop
pipelines using relevant sales engagement tools
- Acquire critical business information in
order to present product solutions and competitive pricing to new
prospects.
- Manage several customers and prospects
simultaneously
- After-sales follow-up with clients to
ensure product and service levels met expectations.
Qualifications
- A people person with great customer
service skills
- Previous administrative experience
- Strong computer skills and knowledge of
Word, Excel, Google Sheets
- Excellent working knowledge of Salesforce
CRM, Zoho CRM or similar CRM tools
- Previous experience with QuickBooks or
other bookkeeping software
- Dynamic, outgoing personality
- Excellent self-management and
organisational skills
- Exceptional communication skills
- Ability to work in collaboration with
others
- Excellent time-management skills.
Job Overview
Posted Date: 07 Apr 2024
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
IBCTanks.com was founded by experts in the liquid handling industry, encompassing more than 25 years of experience. We understand the demand for versatile liquid handling solutions that offer standardization and modularization for scaling organizations. With distribution centers across the country, IBCTanks.com is able to provide customers with competitive pricing, quick shipping, and continuous fulfillment.
Name: IBC Tanks Canada Inc
Web: www.ibctanks.ca