Customer Service Specialist
Charger Logistics Inc
Brampton Ontario
Salary: Neg Per Hour
Responsibilities:
- Coordinate, track and trace all shipping
and handling requests with customers and suppliers in support of a
customer specialized project.
- Proactively identify shipments at risk of
service failure and take control of shipments to ensure on time delivery.
- Correctly troubleshoot and proactively
resolve shipment discrepancies, as needed.
- Respond timely to customer needs for
information, including but not limited to updates on orders, Proof of
Delivery and inventory cycle counts.
- Investigate product overage, shortage and
damage; complete appropriate documentation and manage customer response
for handling of the issue.
- Notify Operations Lead of all requested
changes from the customer or a supplier regarding shipping, handling or
administrative items.
- Develop and maintain a positive working
relationship with all service providers.
- Report customer feedback to Logistics
Project Lead, including any signs of customer dissatisfaction.
- Correctly enter data into transportation
management system and maintain and generate required reports; properly
process, audit and file various documentation.
Requirements:
- College diploma or university degree.
- 1-2 years logistics and customer service
experience is an asset.
- Ability to solve problems and alleviate
conflicts or escalate tactfully.
- Strong time-management with an ability to
prioritize and multi-task.
- Strong inter-personal and communication
skills.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
Job Overview
Posted Date: 16 Apr 2024
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
We aim to achieve high levels of excellence in every department of our business. Throughout our journey we have become a Tier 1 carrier by serving clients in North America including Fortune 500 corporations, small & mid-sized businesses. We provide an unmatched customer service experience and continuously train our staff to be the best they can be. Our commitment to excellence also extends to the way we manage your shipments. We use our state of the art in-house IT integrated software to ensure on-time delivery of all your cargo and provide comprehensive network coverage across the United States and Canada.
Name: Charger Logistics Inc
Web: https://www.chargerlogistics.com/