Customer Support Specialist
TotalPower Gen Solutions
Mississauga Ontario
Salary: Neg Per Hour
The Role (Responsibilities)
- Ensure all customer interactions (both
internally and externally) are performed to the expectations of WOW
customer service, including facilitating our commitment to be on time,
conveying what to expect, ensuring the technician arrives prepared, and
developing a strong relationship and understanding of the various sites
and site personnel.
- Maintain open communication with Service
Managers to maximize awareness of field operations and requirements.
- Confirm availability and staging of all
required parts and/or equipment for the technician at the most efficient
pickup point including off-site storage units.
- Facilitate payment means, pre-approvals,
purchase orders, and initiate opening of new accounts.
- Emergency dispatching - ensure the
20-minute rule is followed and that urgency, creditworthiness and the
appropriate technician are considered prior to response. Ensure proper and
timely communication with the customer so they may clearly understand when
to expect our TPL technician on site.
- Scheduling contracted maintenance work
(PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly
distributed the work for each assigned account and that it is completed
within the assigned month as efficiently as possible.
- Invoicing - ensure work orders are opened
and closed on a timely basis to properly support technicians in the field
and increase productivity. Verify the accuracy of all work orders prior to
invoicing i.e. technician hours, labour rates, and parts used must be
accounted for and billed correctly prior submitting the invoice. All
completed work orders must be invoiced within 72hours of the work
performed.
What You Need (Requirement)
- Minimum 2 years’ dispatching experience
in a similar industry.
- Demonstrated ability to troubleshoot
basic questions of a technical nature.
- Excellent working knowledge of Microsoft
Office, and strong computer skills / aptitude.
- Time management, accountability, and
dependability.
- Excellent communication; verbal and
written.
- Excellent problem solving, negotiation,
and decision-making skills.
- Excellent organizational skills with strong multi-tasking capabilities.
Job Overview
Posted Date: 01 May 2024
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Delivering safe, reliable generator solutions and offering long-term protection for your complete power generation system is what Total Power excels at, everyday. For more than 60 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers. We have grown to become one of Canada’s largest and most well established Critical Power Specialists
Name: TotalPower Gen Solutions
Web: www.totalpower.ca