Night Auditor
Home2 Suites Brampton
Brampton Ontario
Salary: Neg Per Hour
Responsibilities:
- Provide the highest quality of
service to the guest at all times and anticipate and exceed guest
expectations.
- Perform all duties on the
position certification checklist.
- Ability to read, analyze,
interpret, and effectively explain items such as common reports, guest
folios, and emergency procedures. Know role in emergency situations.
- Give a warm and sincere
greeting. Check the guest in and out efficiently and in a friendly manner.
Use the guest’s name at least twice. Anticipate the guest’s needs and
exceed their expectations. Give the guest a fond farewell/warm good-bye.
Thank them and invite them back
- Always answer the telephone
within three rings with a smile and answer questions accordingly or
transfer as needed.
- Open and close shift correctly.
Make cash drops in accordance with proper cash handling procedures.
- Understand and consistently
follow all cash handling procedures including the hotel credit and check
cashing procedures.
- Ensure all credit cards and
cash funds are balanced throughout each shift.
- Complete guest and information
privacy training.
- Offer and properly handle
requests for wake-up calls and “do not disturb” requests.
- Effectively operate the hotel
computer system or property management system upon certification.
- Develop a thorough knowledge of
hotel staff, hotel services, hours of operation, room locations, room
rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical
facilities).
- Monitor room availability,
selling strategies, discounts and frequent guest program benefits
- Keep desk area clean.
Understand that it is every associate’s responsibility to keep the hotel
clean and in immaculate condition. Complete daily/weekly cleaning
schedule.
- Inform management of any guest
or system-related issues.
- Read and initial log daily.
- Maintain proper key control.
- Forward Lost and Found inquiries to Loss Prevention.
Job Overview
Posted Date: 06 May 2024
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
Find us less than 15 minutes from Toronto Pearson International Airport. CAA Sports and Entertainment is a 10-minute drive and Wet ‘n’ Wild Toronto is nine kilometers away. There’s also a wide range of shopping opportunities in the area. We have an indoor pool, Spin2Cycle laundry and fitness facility, and offer free WiFi, and a free hot breakfast.
Name: Home2 Suites Brampton
Web: www.hilton.com