Intake Worker/Admin Assistant
Polycultural Immigrant & Community Services
Scarborough Ontario
Salary: Neg Per Hour
Responsibilities
- Screen clients for initial
assessment; identify basic service needs, background information, language
preferences, and determine eligibility criteria
- Based on initial contact,
complete intake forms and enter relevant data into the database, referring
clients to internal program staff as required
- Meet targets set by Programs
Manager to ensure efficient service delivery
- Maintain client appointments
for site program staff if assigned
- Promote agency programs and
services to individuals and other service providers, directing potential
partners to appropriate agency contacts for further development
- Distribute and compile client
satisfaction surveys and feedback forms, conducting monthly follow-up
contacts
- Track and gather applicable
data to generate comprehensive and accurate statistical reports
- Maintain documentation related
to supplies, purchase orders submitted, service contracts, etc.
- Assist in organizing and
delivering group information sessions when needed
- Provide translation and
interpretation for languages tested to eligible clients for addressing
settlement needs
- Assist in recruiting, training
volunteers, and organizing volunteer interpretation services in response
to client and staff requests
- Maintain and expand client base
through outreach and participate in development of outreach materials,
initiatives, and promoting community networks
- Foster strong working relations
with agency programs and partner organizations
- Actively participate in
professional development initiatives
- Assist in troubleshooting
technical issues on site
- Perform reception duties
Qualifications
- Degree or diploma in
Administrative Services, Social Services, or Counselling and at least
three years of experience working with immigrant communities or a
combination of experience and education
- Knowledge of immigration and
refugee services and of the ethno-specific programs and services
(government agencies) in GTA
- Language Proficiency
certificate identifying the fluency of English and target language skills
(for ATIO members: present the certificate of membership)
- Familiarity with issues facing
newcomers in a Canadian urban setting and systemic barriers to integration
in education, social, cultural, and economic aspects of Canadian life
- Excellent interpersonal,
cross-cultural, customer service, written, and verbal communication skills
- Experience in outreach,
community development, and marketing of programs and services
- Strong organizational and
technical skills, including proficiency in Microsoft Office and Zoom
- Ability to work flexible
schedules as needed
- Experience supporting Language
Instruction for Newcomers to Canada (LINC) program is an asset
- Experience with History of
Assessment, Referrals & Training System (HARTs) is a strong asset
- Proficiency in a second language is an asset
Job Overview
Posted Date: 08 May 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
Polycultural is a multicultural melting-pot perfectly reflecting Canada’s diversity. Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. Visit any one of our seven locations around the GTA and you’ll feel it: a culture filled with care and genuine connection. We believe in providing a holistic approach to serve the needs of our community by providing a diverse range of programs.
Name: Polycultural Immigrant & Community Services
Web: www.polycultural.org