Customer Specialist
Northnern Fitness
Mississauga Ontario
Salary: Neg Per Hour
- Essential
Functions
- Zendesk Tickets & Chat: Responding to and
resolving customer inquiries in a timely manner using professional language to
ensure a positive customer experience.
- Inbound Phone Calls: Answer phone calls and
respond to voicemails in priority sequence, providing customers with a friendly
and positive interaction.
- Order Investigation & Escalation:
Investigate order status’ per customer requests, identify potential fulfillment
issues, and escalate for support as required to ensure customers received their
order within service level agreement timelines.
- Product Information & Support: Provide
general product information such as specifications, warranty, and availability.
First line product support will be handled by customer support agents (manuals
and references are provided) and should be escalated for technician support as
required.
- Order Changes & Cancellations: Facilitate
order changes and cancellations, with an effort to minimize refunds by
expediting order processing and/or offering order discounts.
- Shipment Tracing & Claims: Assist customers with investigating shipment issues including facilitating shipment tracing and claims processes.
Qualifications
High school diploma or equivalent
1 Year of experience working in a customer
service position
Exceptional communication skills (written and
verbal)
Ability to follow and adhere to company
policies and procedures
Proficient with Google Workspace, help desk
apps (ZenDesk or TalkDesk), and Shopify
Organized and detail-oriented mindset
Ability to work efficiently under pressure,
while ensuring accuracy
Positive attitude and extremely personable
General knowledge of fitness industry and
fitness equipment
Job Overview
Posted Date: 15 May 2024
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
At our core, we want to inspire you to get fit and make it as enjoyable as possible. We’re a small company with a passion for fitness, quality products and healthy living. We’re different than other fitness companies. The big problem we found in the fitness industry is that the customer experience was often ignored. Buyers are often intimidated when they face large product offerings with minimal guidance, and this usually leads to a poor overall experience. We decided to tackle this problem by centering our business model around the customer experience and their needs. As we expand our curated product offering, we partner with brands that meet our high standards and customer’s expectations.
Name: Northnern Fitness
Web: www.northernfitness.ca