Customer Service Representative, Camera Services
Fujifilm
Mississauga, ON
Salary: Neg. Per Year
Job Title: Customer Service Representative
Overview: Fujifilm Canada is committed to delivering exceptional service experiences to our customers. We are seeking a dedicated Customer Service Representative to join our dynamic team and contribute to our mission of excellence in customer service.
Position Summary: As a member of the Fujifilm Canada Customer Service team, this position is responsible for providing the best possible service experience to our internal and external customers. Specifically, the role involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and a genuine passion for helping others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex cases as necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure a seamless customer experience.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Stay informed about company products, services, and promotions to better assist customers.
Qualifications:
- High school diploma or equivalent; post-secondary education is an asset.
- Proven experience in a customer service role, preferably in a similar industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and Microsoft Office applications.
- Bilingualism (English and French) is an asset.
Why Fujifilm Canada?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be part of a renowned and innovative company.
How to Apply: Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience.
Join Fujifilm Canada and contribute to delivering unparalleled service to our valued customers.