General Manager – Luxury Furnished and Unfurnished Rentals
The Minto Group
Scarborough Ontario
Salary: Neg Per Hour
Your offer will include
- Competitive salary
- Annual bonus + benefits effective 1st day + RRSP
matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional
development courses
- Employee recognition platform – Be rewarded by your
colleagues for your contributions!
- Flexible summer hours
- Many exciting career opportunities
In this role, you will
- Understands and assists in leading implementation of
business strategy for portfolio.
- Assists in developing and implementing budgets
annually.
- Review monthly financials, forecast inputs and variance
commentary.
- Understanding of the Residential Tenancies Act with
respect to landlord rights and obligations, for example notice of entry,
request of access, etc.
- Works closely with the Concierge Lead, Housekeeping
Manager and Service and Administration team to ensure achievement of
return on investment (ROI) related to operations and capital expenditures.
- Practices strong strategic financial management:
maintaining a high-level and longer-term perspective, without losing sight
of current objectives, in order to maximize value and performance of the
managed portfolio over time;
- Takes advantage of opportunities that require budgeted
and unbudgeted expenditures where the long-term performance of the
property or managed portfolio can be enhanced.
- Ability to handle difficult resident and employee
issues; able to demonstrate how to handle difficult conversations.
- Builds an effective team based on Minto core values of
Courage, Partnership, Innovation and Accomplishment.
- Ensures that all team members are adequately trained,
equipped, and motivated.
- Fosters a culture of cooperation and collaboration both
within the maintenance team and with the rest of the property team.
- Ability to manage and oversee large and complex
projects while demonstrating strong decision making and organization
skills.
- Implements, schedules, executes, and participates in
resident programs & events.
- Review and monitor internal and external resident/guest
satisfaction surveys, including Google reviews.
- Measures quality of work against established standards.
- Identifies opportunities for improvements in
efficiency, cost effectiveness and customer experience.
- Interprets and analyzes key indicator reports on
mechanical equipment, maintenance trends and communicates key
opportunities and recommendations to improve building systems.
- Manages the performance of contractors in accordance
with the Minto Contractor Code of Conduct; Makes recommendations regarding
the addition and deletion of approved contractors.
- Implements and adheres to maintenance programs as
established by Facilities Management, Including Compliance & Health
& Safety requirements.
- Develops the budget, monitors, and controls maintenance
expense line items.
- Uses our ERP tool, Yardi, to perform their duties.
- Ensure all areas are free of hazards and where not able
to resolve, ensure management are informed for immediate resolution.
- Actively participates in industry related associations
to network, share experiences and acquire knowledge of industry standards
and best practices.
- Maintains professional and technical knowledge by
attending educational workshops; benchmarking professional standards;
reviewing professional publications; establishing personal networks.
- Communicates objectives and goals to staff by outlining
job expectations, planning, monitoring, and coaching.
- Participates in recruitment, training, and development
of staff.
- Responsible for detailed understanding of the standard
lease agreement and the application thereof during the tenancy.
- Monitors and administers deviations / addendums to the
lease agreement.
- Establishes and manages to target accounts receivable,
monitors the delinquency report and takes action in accordance with the
applicable legislation.
- Responds to escalated resident concerns and inquiries
promptly and courteously.
- Processes and approves necessary incident reports,
invoices, and administrative service requests.
- Creates, reviews and approves mass and individual
resident communication.
- Collaborates with sustainability, revenue management,
asset management, leasing , project management and central services teams
to ensure the smooth delivery of an exceptional customer experience.
- Perform all facets of the job in accordance with the
legislation applicable to the jurisdiction, including Residential Tenancy
Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
- All other duties within the scope, spirit, and purpose of the job, as requested by management.
Job Overview
Posted Date: 04 Aug 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
The Minto Group is a Canadian real estate company based in Ottawa, Ontario. It builds homes in Ottawa, Toronto, Calgary, and Florida, and manages multi-residential and commercial properties in Ontario and Alberta.
Name: The Minto Group
Web: https://www.minto.com/