Customer Service Representative
Tacel
Scarborough Ontario
Salary: Neg Per Hour
Main Job Responsibilities Include
- Preparing quotes and entering work orders
- Must have order entry work experience (preferred in a
Manufacturing environment)
- Serves customers by providing product information and
resolving customer related issues by email, telephone and
- Provides information to customers by verifying
understanding of request, answering questions, and offering assistance
- Maintains customer records by updating account
information, preparing quotes and entering work orders
- Previous work experience with CRM software
- Prepares customer estimates, quotations and project
pricing
- Assists with EOI, RFQ, RFP and Tender response
preparation
- Collects customer receivables by receiving and
recording payments.
- Assists in creating & updating part numbers and
Bills of Materials
- Assists in setting up standard price lists
- Monitors & filters company “customer.service@”
email account daily, responding to each communication personally or
forwarding to the appropriate Team Member
- Monitors & filters telephone communications daily,
responding to each communication personally or forwarding to the
appropriate Team Member
- Filing both digital & hardcopy documents as
required
- Adhere to Tacel’s policies, procedures and ISO
9001:2015 Quality Management System
- Update job knowledge as required through self-study
and/or by participating in educational opportunities
- Complete other duties as assigned.
- Customer Service Core Skills:
- Excellent verbal & written English communication
skills. Verbal and written French language is an asset.
- Phone skills
- Resolving conflict
- Listening
- Multi-tasking
- Customer service
- General math skills
- Promoting process improvement
- Problem solving
- Thoroughness
- Quality focus
- Product knowledge
- Documentation skills
- Analyzing information
- Self-motivated, willing to learn and work independently
and as a Team Member
- Education, Experience and Licensing Requirements:
- Knowledge of Microsoft Office Software including Excel,
Word and Outlook, Office 365
- Knowledge and use of Sage Accpac MRP or willing to
train · Knowledge of ISO 9001:2015 Quality Management System is an asset
- University/College degree or diploma
Job Overview
Posted Date: 24 Sep 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
Tacel Ltd, incorporated in 1979, is a diverse and dynamic company that has become one of Canada’s leading suppliers of Intelligent Transportation Systems (ITS) and Traffic Control Devices. Tacel is based in Toronto, Ontario and is one hundred percent Canadian owned and operated. We have successfully served many of the major provincial and municipal authorities across Canada for more than thirty years. We are very proud to say that we are a Canadian Manufacturer with a fully functional ISO 9001:2015 Quality Management System in place.
Name: Tacel
Web: https://www.tacel.ca/