Manager, Events and Hospitality Services
Gardiner Museum
Scarborough Ontario
Salary: Neg Per Hour
Hospitality Management
- Act as primary point of contact with our restaurant
operator and external event planners.
- Oversee all event and space rental inquiries, ensuring
exceptional client and patron experiences.
- Lead contract negotiations with preferred vendors at
the Museum and identify new prospects.
- Address issues as they arise in relation to hospitality
and restaurant facilities with the Manager, Facility Operations, and Chief
Financial Officer.
- Oversee reviews and revisions to venue contracts and
package as required.
- Organize and track in-depth financial information for
the hospitality activities including venue rental fees, landmark fees,
labor costs, and music licensing fees.
- Analyze and report on historical and current
hospitality data to support the further development of hospitality
activities. Identify and implement strategies to promote venue rental
sales.
- Oversee Hospitality budget in collaboration with the
Chief Financial Officer.
- Coordinate venue rental marketing strategies with
managing caterer and the Museum’s Marketing team.
- Manage filming requests at the Museum.
- Assist in tracking and implementing all relevant
guidelines, by-laws, and Health and Safety legislation that informs
meeting and event spaces.
- Provide direction to Museum Security and Facilities
Management as required.
- Consult cross-functionally with all Museum departments
on issues related to hospitality, including internal functions and
fundraising events.
Business Development
and Event Supervision
- Identify and implement new and innovative rental
opportunities for the Museum, including working with the Senior Manager,
Marketing on promotional materials
- Work with corporate events organizers to develop
long-term relationships and partnerships for events, exhibitions, and
other programming.
- Manage all logistical needs and management of event
site details by providing comprehensive plans, documentation, and
communication across all departments and stakeholders.
- Oversee external event set-up and execution for
externally booked events, as required, including weekends and evenings, to
ensure client expectations are met.
- Responsible for meeting or exceeding budget targets and
managing all budget lines related to revenue along with associated
expenses.
- Monitor financial activity ensuring accurate and
complete reports, adhering to all appropriate organizational policies and procedures.
- Organize and lead the weekly production meeting.
- Oversee event set up as required and act as a point of
contact for troubleshooting, execution, and delegation of activities.
- Keep detailed post-event reports and provide analysis
when needed.
Required Skills &
Competencies
- Strong analytical, decision making, and problem-solving
skills. Able to draw insightful conclusions from information and data.
Assess situations to determine importance, urgency, and risks, and make
clear and timely decisions in the best interests of the Gardiner Museum.
- Customer-focused. Anticipate, understand, and respond
to the needs of others in a way that exceeds expectations.
- Attention to detail. Recognize and appreciate that
details matter.
- Communication. Diplomatic, strong negotiator, and
exemplary interpersonal skills.
Qualifications
- Post-secondary education in Hospitality, Event
Management, Business Administration, Marketing, or related discipline or
an equivalent combination of relevant work experience and training.
- Minimum four years of experience in hospitality, event
management, preferably in a cultural facility.
- Strong financial and resource management experience.
- Excellent written and verbal communication skills.
- History of success in customer service and client engagement.
- Supervisory experience required.
Job Overview
Posted Date: 24 Sep 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
Besides exhibits, this ceramics museum offers classes, lectures & tours, plus a bistro & gift shop.
Name: Gardiner Museum
Web: https://www.gardinermuseum.on.ca/