Customer Service Representative

Greif

Scarborough Ontario

Salary: Neg Per Hour

Key Responsibilities

• Provide a superior customer experience to all internal and external customers
• Interacts with customers via telephone or email to provide top-level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 3-5 years of experience.

WORK EXPERIENCE/KNOWLEDGE AND SKILLS

• Industry experience preferred but not required.
• Must have strong verbal and written communication skills.
• Must be highly detailed, organized, and team-oriented.
• Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.
• Ability to think critically.
• Must be a self-starter with the ability to deliver legendary customer experiences.
• Ability to act in good judgment from prior experience is a must.
• Must have PC skills in Microsoft Office software. ERP systems experience is a plus
• Must be able to work under immediate supervision. 

Job Overview

Posted Date: 30 Sep 2024

Location: Scarborough Ontario

Salary: Neg Per Hour

Company Information

Greif, Inc. is an American manufacturing company based in Delaware, Ohio. Originally a manufacturer of barrels, the company is now focused on producing industrial packaging and containers. In 2018, the company ranked 642 on the Fortune 1000.

Name: Greif

Web: https://www.greif.com/

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