Customer Sales Representative
Incora
Mississauga Ontario
Salary: Neg Per Hour
Most importantly you
will be passionate about our Incora Values and exceeding customer expectations.
- Courage Take ownership for issues and problems.
- Collaboration Share knowledge and experience with
others
- Commitment – Focus on ensuring internal and external
customer expectations are met in a timely way.
What Incora can offer
you
An exciting package that includes great salary and benefits you would expect
from a growing ambitious company, a chance to work in a first-class brand-new
environment but most importantly we will offer you the chance to become part of
our Incora story.
- We want you to share in the success of Incora, so every
employee is eligible for one of our incentive's programs.
- Incora offers 8 Paid Holidays with 2 additional
Floating Holidays for all Full-Time employees.
- Full-Time Non-Exempt employees receive up to 80 hours
of Vacation per year, increasing with length of service. In addition, they
will receive a separate amount of Sick Time.
- Full-Time Exempt employees are part of Incora’s
FlexTime policy, as well as 80 hours of Exempt Sick time.
- Family friendly policies such as 2 weeks paid parental
leave.
- We believe every little helps by offering a generous
discount portal only available to Incora employees vis Perkspot.
- Employer paid Group Life Insurance at 1x salary, STD,
and LTD.
- Incora offers three (four for California) different
health plans with competitive premiums for all full-time permanent
employees.
- Incora offers a 401K plan with company match.
- Very importantly we want to be with you to help your career take off and become part of the Incora Story
About you
- Know, understand, and incorporate the Incora
philosophy, value and vision in all business behavior, practice, and
decisions.
- Maintain up to date knowledge of Incora customer
requirements and distribution methods and timing.
- Maintain positive working-relationships with external
customers and all inter-working departments and personnel.
- Provide excellent customer service with the intention
of building and maintaining customer relationships through fast and
accurate processing of requests.
- Respond promptly, professionally, and with appropriate
detail to customer inquiries pertaining to order information/status,
product availability, and/or the plan of action as approved by management
to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in
alignment with established company policies, procedures, and work
instructions
- Provide LTA contract administration support, as
assigned
- Process, monitor, and release incoming orders, and
manage internal communication for pending orders to ensure on time
delivery to meet customer expectations (daily)
- Prioritize orders based on urgency of product needed,
specifications, and shipping and delivery
- Reports To Manager, Sales Supervisor, Customer Service
EEO - Administrative Support Worker
- This job description is intended to generally convey
the duties of this position. It is not an all-inclusive listing of duties
and
- it is not a contract, expressed or implied.
- requirements
- Process daily release orders system and verify against
contract to ensure information is correct.
- Process material returns (RMA's) as requested by the
customer.
Understand and ensure
proper quality flow downs are in place for contract review.
- Access customer web site to update shipping and
delivery status and work with customer to ensure high delivery and quality
rating.
- Assist in issuing shopping and inventory locator
service requests.
- Enter customer and/or vendor pricing into various
databases to support sales quotes, vendor quotes and/or customer purchase
orders.
- Prepare and follow through with customer expedite
request.
- Train/mentor others within sales department (as
assigned)
- Perform ad hoc projects and tasks (as assigned)
- Attend department or company sponsored training or
meetings, as required.
- Educated to National
Vocational Level (NVQ) or equivalent (EU)
- High School Diploma or
GED is required Experience.
- 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)
Job Overview
Posted Date: 06 Oct 2024
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Incora
Name: Incora
Web: https://www.incora.com/