Customer Service Specialist
All-Lift Ltd
Brampton Ontario
Salary: neg Per Hour
Key Responsibilities:
- Efficiently
manage and coordinate dispatch operations to ensure timely delivery of
services and products.
- Serve
as the primary point of contact for customers, addressing inquiries,
resolving issues, and providing information about our products and
services.
- Schedule
and dispatch service technicians, ensuring optimal utilization of
resources and timely completion of service calls.
- Maintain
accurate records of customer interactions, service requests, and dispatch
activities.
- Collaborate
with various departments to ensure seamless operations and customer
satisfaction.
- Assist
in the preparation of reports related to dispatch operations and customer
service metrics.
- Continuously
strive to improve dispatch processes and customer service practices.
Qualifications:
- High
school diploma or equivalent; additional education or certification in
logistics, customer service, or related fields is a plus.
- 2+
years of proven experience in dispatching preferably within the material
handling or related industry.
- Strong
communication and interpersonal skills, with the ability to effectively
interact and collaborate with customers and team members.
- Excellent
organizational and multitasking abilities, with a keen eye for detail.
- Proficiency
in using dispatch software and Excel/Work/Microsoft Outlook etc.
- Ability to work in a fast-paced environment and easily handle high-pressure situations
Job Overview
Posted Date: 02 Dec 2024
Location: Brampton Ontario
Salary: neg Per Hour
Company Information
Canada's #1 Dealer for COMBILIFT & AISLE-MASTER, UNICARRIERS Forklifts (formerly Nissan) & FACTORY CAT & TOMCAT Floor Cleaning Equipment. Our biggest focus and the reason we're #1 is servicing what we sell, our technicians do not get paid by the hours they bill or the parts they sell, all of our technicians are factory trained by the OEM's mentioned above and are the ONLY company in Ontario that can say that. All types of Racking with CAD designer on staff, We can design or re-design your warehouse to maximize storage, lower operational costs and create space where you didn't think you had it giving your company a logistical and competitive advantage
Name: All-Lift Ltd
Web: www.all-lift.net