Receptionist
GFL Environmental Inc.
Hamilton Ontario
Salary: Neg Per Hour
Key Responsibilities
- Operate facility's primary telephone
console/switchboard.
- Receive incoming calls, secure identity of callers and
connect to proper parties.
- Take and relay messages.
- Place outgoing calls to other branches to assist in
resolving customer complaints that have come to the Home Office.
- Operate the IVR line.
- Process online forms for IVR customer issues or
complaints.
- Work diligently to assist customers with issues
presented to the Home Office in order to minimize transferring to
Management or to branches.
- Receive visitors by having them sign a log sheet;
announce and direct to proper party.
- Perform a variety of clerical duties as time permits,
such as typing and record posting and maintenance.
- Ensure job applicants complete appropriate paperwork
for interview including job application and voluntary affirmative action
form.
- Record all Home Office job applicants on affirmative
action data sheet.
- Set up vendors and maintain vendor database.
- Assist customers with enrolling and resetting passwords
for eBilling accounts.
- Provide instructions to customers on how to make online
payments.
- Email billing invoices to customers upon request.
- Answer questions about billing, trash pick ups, yard
waste removal, and white goods removal and post customer notes in Tower.
- Schedule and reserve conference rooms and Meet Me phone
numbers for upper Management and other employees.
- Act as liaison for employees and building maintenance.
- Assist Accounts Payable as needed.
- Assist Executive Admin. as needed.
- Conform in all respects with applicable laws,
regulations, ordinances and other orders and to all company policies,
procedures and directives from supervisors.
- Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, Abilities and Competencies
- High school diploma or general education degree (GED).
- Two (2) to three (3) years customer service and/or
switchboard experience.
- Ability to speak and communicate effectively with customers and employees.
Physical/Mental Demands
- Ability to sit, use hands and fingers, reach, talk and
hear.
- Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions
- Work in indoor office environment 100% of the time.
- Noise level is low to moderate.
Job Overview
Posted Date: 19 Dec 2024
Location: Hamilton Ontario
Salary: Neg Per Hour
Company Information
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management, and infrastructure development. With strategically located operations across Canada and the United States, GFL is uniquely equipped to undertake practically any environmental challenge, with unparalleled commitment to safety and customer service. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers’ needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions – traditionally provided by multiple third parties – all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.
Name: GFL Environmental Inc.
Web: https://gflenv.com/