Customer Experience - Team Lead
Techtronic Industries Canada, Inc.
Toronto Ontario
Salary: Neg Per Hour
What You Wil Do
- Ensure CX team meets objectives as set out daily,
weekly, monthly, and annually.
- Complete, monitor and analyze the CX team performance
reports daily, weekly, monthly, and annually to track the team
performance.
- Quality Assurance understanding, completion of quality
score cards
- Provide support to the sales, marketing, pricing,
logistics, and other internal team.
- Continually seek out ways to improve customer
satisfaction.
- Effectively communicate with internal and external
customers
- Liaise with the DC to ensure that customer's requests
for shipments are met.
- Professionally always represent TTI.
- Develop and arrange Product and Systems Knowledge for
the team.
Who You Are
- A strong multi-tasker that can prioritize tasks to meet
business objectives deadlines in a dynamic and fast-paced work
environment.
- An individual driven by results and who shows
continuous improvement with a strong attention to detail.
- Someone driven by results with a continuous improvement
mentality.
- Someone with a passion for excellence and executes task
with the highest degree of integrity and accountability.
- Someone who is collaborative with distributor partners
and our team and has excellent verbal and written communication,
influencing skills.
- Someone who takes the initiative to solve a challenge
with solid analytical and problem-solving skills as well as optimizing
resources to hit objectives.
What You Have Done
- Undergraduate degree or college diploma
- Customer Experience and Supervisory experience
- Must be proficient in computer skills and Microsoft
Office applications
- Strong organizational skills
- Presentation skills
- Professional telephone manner
- Read, write, and speak fluent English
- Bilingual is an advantage
What You Will Get
- Competitive base salary and bonus structure
- Health Benefits Coverage, including $500 annual
Wellness Program
- Registered Retirement Savings Plan with Employer
Matching Contributions
- Paid time of and employee discount programs
- Employee recognition and incentive programs, plus award-winning culture!
Job Overview
Posted Date: 19 Dec 2024
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Techtronic Industries Canada, Inc.
Name: Techtronic Industries Canada, Inc.
Web: https://www.ttigroup.com/