Customer Experience Specialist
Fil Delivery
Mississauga Ontario
Salary: Neg Per Hour
Role Responsibilities:
- Primary
point of contact for customer concerns and issues with a focus on problem
resolution.
- Manage
inbound customer calls (text and phone) with professionalism.
- Ask
the right questions of customers and cross functional teams to determine
best course of action for resolution to customer concerns or issues raised
- Collaborate
with internal teams (Operations, Fleet, Sales) to investigate and address
root cause of customer issues.
- Troubleshoot
customer issues and communicate resolution in a timely manner.
- Manage
outbound customer communication to provide follow-up answers and case
management resolution.
- Build
trust with the customers, learn their products, and desired services,
continuously improving their service experience.
- Address
customer concerns and inquiries in a fast-paced professional environment.
- Using
the CRM system, maintain accurate records of customer interactions and
case resolutions.
- Manage
risks by adhering to compliance routines, processes, and controls.
- Learn
the software system used to be able to communicate effectively with
incoming inquiries.
- Work
with Customer Service team in a professional and friendly manner to build
a service excellence team environment.
- Maintain
excellent punctuality and attendance record.
Requirements:
- Previous
Customer Service experience with a focus on issue resolution (required)
- Knowledge
of CRM systems (required)
- Previous
experience working in Logistics/Transportation industry (asset)
- Strong
analytical and problem-solving skills
- Thrive
in a fast-paced environment with coaching support
- Exceptional
communication and interpersonal skills
- Works
well under pressure.
- Adaptable to changing priorities, processes.
Job Overview
Posted Date: 23 Dec 2024
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
FIL Delivery is a full solution logistics partner dedicated to the Craft Beverage Industry, offering full supply chain management, warehousing and final mile delivery. We get your product in the hands of your valuable customer, whether it be Licensees, Government, or Direct to Home. We utilize a business model anchored by communication, visibility, and technology, to provide both your team and your end customer a world class experience.
Name: Fil Delivery
Web: http://fildelivery.com