Front Desk Agent
Sterling Inn & Spa
Niagara Falls Ontario
Salary: Neg Per Hour
QUALIFICATIONS:
- Ability
to anticipate guests needs, remaining calm and courteous while displaying
a positive Service Attitude.
- Ability
to work well under pressure within a team and independently.
- Previous
guest service experience.
- Excellent
communication and organizational skills.
- Ability
to communicate in English clearly and pleasantly with guests/visitors,
management, and co-workers to their understanding, both in person and by
telephone.
ESSENTIAL JOB FUNCTIONS:
- Promote
positive guest relations to all individuals in the lobby, at the front
desk or on the phone.
- Process
all check-ins and check outs according to established hotel requirements.
- Set
up accurate billing and credit for each guest checking in according to
policy.
- Follow
front desk procedures and complete shift checklists.
- Handle
guest complaints according company policy, ensuring guest satisfaction.
- Process
& document all guest charges, and settle room accounts and accounting
procedures while at front desk.
- Adhere to company policies and employee handbook with regard to all employee relations, human resources, code of conduct etc.
Job Overview
Posted Date: 24 Dec 2024
Location: Niagara Falls Ontario
Salary: Neg Per Hour
Company Information
With amenities and rooms that cater to couples, the Sterling Inn & Spa is the perfect place for a romantic getaway, honeymoon, or a luxurious stay, away from it all. Located in the heart of Niagara Falls, you can enjoy the breath-taking views of the falls from Queen Victoria Park, explore the nightlife on the renowned Clifton Hill, or get a taste of our exceptional wineries and breweries, like Reif Estate Winery.
Name: Sterling Inn & Spa
Web: https://www.sterlingniagara.com