Dispatcher / Customer Service Representative
Land Wide Transport LTD
Mississauga Ontario
Salary: Neg Per Hour
Responsibilities
- Coordinate
and dispatch cross-border shipments, ensuring timely pickups and
deliveries.
- Utilize
Transportation Management Systems (TMS) to
monitor, track, and document shipments accurately.
- Collaborate
with 3PL providers, drivers, and internal operations teams to
resolve delivery delays, route issues, and other logistical challenges.
- Respond
promptly and professionally to customer inquiries via phone and email.
- Maintain
and update shipment data, ensuring accuracy in all customer records and
operational systems.
- Analyze
client needs and provide tailored solutions for freight logistics to
improve overall service efficiency.
- Manage
cross-border documentation to ensure compliance with transportation
regulations.
- Resolve
customer complaints or escalations effectively while maintaining a
professional demeanor.
- Work
collaboratively with internal teams to optimize routes, reduce costs, and
improve delivery performance.
Experience
- Minimum 2+
years of experience in Dispatching or Customer Service roles
within the transportation and logistics industry.
- Solid
understanding of Cross-Border freight operations.
- Proficiency
in using Transportation Management Systems (TMS) to
monitor and manage shipments.
- Strong
ability to multi-task and prioritize in a fast-paced,
high-pressure environment.
- Exceptional
verbal and written communication skills with strong phone
and email etiquette.
- High
attention to detail and proficiency in data entry.
- Experience
with SyteLine software or similar systems is a strong
asset.
- Bachelor’s
Degree or equivalent work experience is required.
- Ability to work both independently and collaboratively within a team.
Job Overview
Posted Date: 01 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Land Wide Transport Ltd. is committed to delivering top-tier logistics solutions across the globe. With years of experience, our fleet of state-of-the-art vehicles ensures safe, timely, and eco-friendly transportation of goods. We pride ourselves on exceptional customer service and tailored transport strategies to meet the unique needs of each client. Join us on the journey to seamless logistics.
Name: Land Wide Transport LTD
Web: https://www.landwidetransport.com