Operations Officer
TD Bank
Mississauga Ontario
Salary: Neg Per Hour
Customer:
- Execute
transactions accurately, on time and in line with established guidelines /
procedures while adhering to formal or informal Service Level Agreement(s)
(SLAs)
- Refer
or escalate processing or operational issues as needed based on a solid
understanding of the issue, connecting with the appropriate
function/partner to facilitate resolution and ensure that service quality
is maintained
- Identify
opportunities to improve service delivery
- Support
partners with incoming transactions, validating information as needed to
perform adjustments within authority levels
- Interact
with partners by responding to requests in an effective and timely manner
- Use
effective relationship skills when communicating with
partners/colleagues/customers
Shareholder:
- Complete
assigned workload to meet SLA requirements for service and productivity
- Understand
internal and industry regulations, remain informed of emerging issues and
apply appropriate due diligence in adherence with operating policies/
procedures
- Consistently
exercise discretion in managing correspondence, information and all
matters of confidentiality; escalate issues where appropriate
- Support
the timely and accurate completion of business processes including
completing and recording transactions for either the organization or
clients
- Actively
review internal processes/activities and provide ideas for process
improvement
- Investigate
and escalate non- standard or high- risk activities as appropriate
- Adhere
to enterprise frameworks and methodologies that relate to operations
activities for own area (e.g. Anti- Money Laundering, Business Continuity
Management)
- Be
knowledgeable of and comply with Bank Code of Conduct
Experience and/or Education
- Undergraduate
degree/ college diploma preferred and/or
- 1+ year relevant experience
Job Overview
Posted Date: 01 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
TD Invent is our enterprise approach to innovation and supports our business strategy as a forward-focused bank. It's about using emerging technology to engage with our customers and exceeding their rapidly evolving expectations.
Name: TD Bank
Web: https://www.td.com/