Customer Service Representative
Wellwise
Hamilton Ontario
Salary: Neg Per Hour
What you’ll do:
- Provide
customer support regarding products, services, policies and resolve
complaints with minimal management assistance
- Demonstrated
ability to upsell the customer to purchase more expensive items, upgrades
or other add-ons in an attempt to make a more profitable sale
- Demonstrate
functional responsibilities of products, services, fittings, EPOS, MMS,
cycle counts, incoming orders, sales paperwork, cash control, government
or funding programs, stocking and facing shelves as well as booking
appointments
- Articulate
company rewards (PC Optimum) and any promotional events
- Develop
and maintain working knowledge of customer needs/issues and industry
trends
- Participate
on project teams, driving integrated services and case management
- Effectively
communicate with internal and external customers
- Collaborate
with and provide seamless backup to more senior Customer Service
Representatives
- Commitment
to promoting a workplace of inclusiveness and belonging
What you bring:
- Possesses
well developed Customer Service Representative skills and depth of
capability in several areas based on each stores’ needs
- Basic
Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
- Possesses
excellent verbal and written communication skills as well as strong
telephone manner
- Demonstrates
CORE Values and has the ability to make connections, build trust and be
authentic
- Holds
a high school graduate degree
- Basic
knowledge in all categories and vendor training in:Diagnostic &
Therapy, Daily Living Supplies, Mobility, Supports & Braces,
Incontinence, Sleep, CPAP/Respiratory (depending on location)
- Basic
knowledge in Customer Relations Management program
- Health
& Safety Certification
- Compression
(Sigvaris) Training – offsite
- First
Aid Training – offsite and if applicable
- AODA
- Customer
Excellence
- Understanding
of MMS functions
- 0 – 2 relevant experience (retail preferred)
Job Overview
Posted Date: 01 Jan 2025
Location: Hamilton Ontario
Salary: Neg Per Hour
Company Information
As our customers’ partner in wellness, we strive to help Canadians take control of how they age, stay longer in the home they love, and provide them with the help they need to make the most of every day. We invite you to explore our wide range of products and services designed to help you age with strength, determination, and passion.
Name: Wellwise
Web: https://shop.wellwise.ca/