Customer Service Representative
CSN Heartland Auto Collision
Mississauga Ontario
Salary: Neg Per Hour
Major Areas of Responsibilities
- Provides
courteous assistance to customers and educates customers on the collision
repair process
- Face-to-face
interaction with customers
- Evaluating
vehicle damage and taking photos as required
- Capturing
complete list of customers’ expectations and if necessary negotiating on
service deliverables
- Understanding
specific insurers’ claims processing policies and processes and following
them accordingly
- Maintaining
updated customer files
- Timely
two-way communication with/ between internal and external customers
- Providing
back-up to Front Office Administrator, i.e. answering phones and greeting
customers
Required Education, Skills and
Qualifications
- 5
years’ experience in Customer Service, previous experience in the
automotive industry is preferred.
- Knowledge
of collision repair process and/or auto insurance claims is an asset.
- Experience
in Sales
- Analytical
and problem solving skills.
- Efficient
use of Microsoft Office and the Internet.
- Effective written and verbal communication skills.
Job Overview
Posted Date: 01 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
CSN Heartland collision centre in Mississauga is an impressive 18,000 square foot, state-of-the-art facility incorporating the latest technology and laser repair systems. Our trained technicians will properly repair your vehicle to pre-accident condition so that you can get back on the road safely.
Name: CSN Heartland Auto Collision
Web: www.csncollision.com