Front of House Coordinator
City of Mississauga
Mississauga Ontario
Salary: Neg Per Hour
Duties and Responsibilities
- Act
as a main point of contact for Front of House operations during events,
including supervising and motivating the Front of House team (up to 50
staff and volunteers on event day).
- Oversee
the Front of House operations during events (set up and operation of
ticket scanners and two-way radios), monitor ingress and egress of events
to ensure safety of staff and bosses.
- Staff
Deployment.
- Assist
in the training, mentoring and development of the part-time Front of House
team.
- Work
cross departmentally with various teams to ensure the successful execution
of events.
- Create
event reports to document all event details and issues.
- Provide
excellent customer service at all times to event organizers, guests and
team members.
- Act
as a brand ambassador for the City of Mississauga venues.
- Ensure
cleanliness of the Front of House public areas.
- Respond
to public inquiries and complaints while onsite.
- Resolve
all Front of House issues in a timely and pleasant manner.
- Work
closely with the Front of House team to ensure the Front of House is a
safe environment by reporting all deficiencies encountered.
- Understand,
apply and adhere to City of Mississauga policies and procedures for bosses
and staff.
- Perform
other duties as required.
- Must
be available to work weekends, evenings, weekends and holidays.
Skills and Qualifications
- Minimum
three years' experience in a customer service environment
- Strong
organizational and interpersonal skills
- Ability
to prioritize and attention to detail
- Minimum
two years supervisory experience working in an entertainment venue is an
asset
- Ability
to multi-task diverse challenges at one time
- Ability
to work well and stay calm under pressure
- Experience
in leading teams is an asset
- Enthusiastic, self-starter with the ability to work independently
Job Overview
Posted Date: 09 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Mississauga is a Canadian city in the province of Ontario. Situated on the western shore of Lake Ontario in the Regional Municipality of Peel, it borders Toronto to the east, Brampton to the north, Milton to the northwest, and Oakville to the southwest
Name: City of Mississauga
Web: www.mississauga.ca