Customer Service Representative
Hydropool Inc
Mississauga Ontario
Salary: Neg Per Hour
Essential Job Functions
- Work
with dealers and TDM’s to ensure smooth operation of the assigned
territory
- Data
entry including parts order entry, scheduling and back order follow up,
spa order entry and pricing
- Enter
and track marketing orders (ie. posters, point of sale materials)
- Notify
dealers when finished goods are ready for shipment
- Maintain
shipping data spreadsheet
- Process
return on good authorizations (RGA) for parts
- Organizing
, filing of emails including creating and formatting excel reports
- Inside
sales for current orders
- Cover
other global territories as required
- Accurately
resolve customer concerns with a high level of professionalism, ensuring
quality service level standards are met
- Respond
to dealer requests for information, including price and availability,
shipment status etc.
- Communicate
effectively across departments ensuring customer issues are promptly
resolved
- Support
sales staff on tasks related to order fulfillment
- Knowledgeable
on all product lines
- Various
special projects and other duties as required
Requirements
- Commitment
to delivering and continuously improving excellence in customer service
- Highly
developed communication and interpersonal skills
- Ability
to remain calm and provide positive and professional attitude under high
stress situations
- Ability
to balance to the needs of the dealers with those of the company
- Ability
to multi-task and work in a fast paced team environment
- Intermediate
Microsoft office skills
- Proven
track record of punctuality and dependability
- Excellent
command of the English language
- Must wear steel toe shoes when going into production or warehouse facility
Job Overview
Posted Date: 19 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Hydropool Inc. originated as a commercial swimming pool company in 1970 and in 1978 became one of the first hot tub retailers in North America. Initially, Hydropool purchased hot tub shells from a local manufacturer and plumbed and assembled them in house. In 1980, Hydropool began manufacturing hot tubs while integrating their understanding of commercial product technology giving birth to the Hydropool Self-Cleaning Hot Tubs.
Name: Hydropool Inc
Web: https://www.hydropoolhottubs.com/