Sales Support
National Cable Specialists
Mississauga Ontario
Salary: Neg Per Hour
Duties
- Ensure
all job functions are performed in accordance with the Standard Practice
Instruction (SPI) Manual;
- Assist in, where necessary, the various functions in office sales and administration, including:
- Liaise with operations and purchasing personnel while entering orders;
- Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
- Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
- Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
- Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
- Ensure proper administration in the management of freight claims and reel returns;
- Run Customer Sales Report for sales team;
- Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
- Track no-charge “penny” reels and paid reels according to your branch’s policy;
- Perform over-the-counter sales if your branch supports it;
- Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;
- Look after the accounts of those salespeople on vacation and/or holidays.
- Work
respectfully and diligently to grow existing business by promoting Noramco
products and consistently offering our expertise and service;
- Deal
with every customer complaint in an expedient manner and ensure they are
satisfied with our resolution;
- Schedule
work and allocate resources to ensure orders are fulfilled in an efficient
manner and administration (data entry, paperwork) is completed according
to company protocol;
- Ensure
superior customer service is the objective during each customer interface;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
Job Overview
Posted Date: 28 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Established in 1984, National Cable Specialists originated to meet the expanding needs of the distribution market in Ontario, not long after its inception the company further extended its presence into Quebec by establishing a branch in the Montreal area in 1989.
Name: National Cable Specialists
Web: https://nationalcablespecialists.ca/