Road Logistics Customer Care Specialist
Kuehne+Nagel
Mississauga Ontario
Salary: Neg Per Hour
Responsibilities
- You
will respond to customer enquiries via emails/calls and build strong
relationships with our client base
- Analyze
needs of customers, determine margins and prepare quotations
- Ensure
maximum profitability by overseeing cost effective rate negotiation with
providers
- Track
and Trace the shipments and update the data into operating system
- Generating
invoices to clients and provide POD’s to consignees and/or customer
partners whenever needed
- Administer
all carrier pre-qualification approvals and ensure that only ReTrans
approved carriers are used to execute transportation services
- Participate
in sourcing carriers for new and existing activity
- Validate
and approve carrier invoices
- Provide
feedback to Supervisor/Manager on a regular basis regarding work flow and
any customer related issues
- Assist
with planning for new customer implementations
- Drive
cost saving through optimal freight management
- Provide
spot quotes to customers as needed and manage Return/exceptions
- Provide
KPIs and customer specific reporting as required
- Delivery
appointment bookings as needed
- Works
with carrier to manage exceptions and load modifications from process
- Pursue
continuous improvement initiatives to drive increased productivity and
service levels
Skills and Experiences
- HS
Diploma/Bachelor’s degree in supply chain management or similar field
- 2+
years of experience in a similar role
- 2+
years of experience in Pharmaceutical/Manufacturing/Retail distribution
center environment is preferred
- Knowledge
of various production and quality systems (GxP, GMP, ISO standards) will
be an asset
- Advanced
computer skills, including full proficiency with Microsoft Office Suite
(Advanced Excel)
- CIFFA certification is an asset.
Job Overview
Posted Date: 29 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Located in Mississauga’s Heartland business and commercial district, the Greater Toronto Area office has provided a full range of logistics services to our customers for over 60 years.
Name: Kuehne+Nagel
Web: https://ca.kuehne-nagel.com/