Customer Service Representative
york1
Mississauga Ontario
Salary: Neg Per Hour
Key Functions &
Duties:
- Serve as the primary point of contact for customers, providing professional and courteous assistance via phone, email, or in-person interactions.
- Respond to customer inquiries regarding waste disposal and recycling services, billing, service scheduling, and general information.
- Provide accurate and detailed information to customers about available waste management solutions, pricing, and service options.
- Assist customers in setting up new accounts, modifying existing service arrangements, and addressing account-related inquiries.
- Coordinate service requests, including scheduling waste pickups, bin placements, or container exchanges, ensuring timely and efficient service.
- Address and resolve customer complaints, concerns, or issues, escalating complex problems to appropriate departments or management as needed.
- Maintain accurate customer records and documentation, including updating account information, service notes, and communication logs.
- Process customer payments, invoices, and billing adjustments accurately and in accordance with company policies and procedures.
- Collaborate with internal teams, such as operations and sales, to ensure smooth coordination of service delivery and customer requirements.
- Stay updated on industry regulations, service offerings, and waste management best practices to provide informed and up-to-date assistance to customers.
- Continuously seek opportunities to enhance customer satisfaction and loyalty through proactive communication, problem-solving, and personalized service.
- Follow company guidelines and compliance requirements related to data protection, confidentiality, and privacy of customer information.
- Maintaining a positive and professional demeanor reflects the company's values and commitment to customer satisfaction.
Required Qualifications and Skills:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in customer service or a similar role, preferably in the waste management
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong customer service skills and a passion for assisting and resolving customer inquiries.
- Active listening skills to understand customer needs and concerns and provide appropriate solutions.
- Ability to handle multiple tasks and prioritize work in a fast-paced environment.
- Attention to detail and accuracy in data entry and maintaining customer records.
- Exhibit patience and the ability to handle challenging customer situations with professionalism.
- Flexibility to adapt to changing schedules or work demands, including occasional weekends or evenings.
Job Overview
Posted Date: 30 Jan 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
We are a forward-thinking and innovative environmental company, with a fully integrated infrastructure division. We embrace a spirit of innovation and collaboration.
Name: york1
Web: https://york1.com/