Customer Service Representative
Allredi
Hamilton Ontario
Salary: Neg Per Hour
This
is new role.
- Respond
to incoming phone calls, and customer emails to process orders efficiently
- Promote and
maintain good customer relationships
- Acknowledge and
resolve customer complaints
- Ensure customer
satisfaction and provide professional customer support
- Perform orders,
refunds, and exchanges
- Monitor incoming
product to provide accurate ETAs to customers
- Support the
Sales Team with quote follow-up and proactively share customer information
- Gain an understanding
of our products and how they are best utilized through continued development
training
- Assist Warehouse
Team to dispatch shipments by interfacing with our logistics providers
- Partner with
Sales Team to resolve customer issues
- Adhere to all
Company policies and procedures
- Comply with all
Health & Safety related policies, procedures, and safe work practices
- Other duties as
assigned
Requirements
- High school diploma or equivalent
- Minimum two (2)
years of customer service experience in a B2B environment
- Strong computer
skills
- Experience with
Sage and Salesforce an asset
- High attention
to detail
- Excellent
communication skills (written and verbal)
- Able to work
independently and as part of a team
- Excellent problem-solving skills
Job Overview
Posted Date: 30 Jan 2025
Location: Hamilton Ontario
Salary: Neg Per Hour
Company Information
Allredi
Name: Allredi
Web: https://allredi.com/