Customer Service Representative
Burlington Hydro
Burlington Ontario
Salary: Neg Per Hour
Core responsibilities:
- Provide professional, efficient customer support via
multiple channels (phone, email, chat, etc.) on billing, collections, and service-related
inquiries
- Serve as a BHI brand ambassador in all customer
interactions
- Maintain a friendly, respectful approach with
customers, demonstrating excellence in customer service from initial
contact through to resolution
- Identify, address, and resolve customer concerns,
escalating issues to the Manager when necessary
- Navigate and leverage features within the Customer
Information System (CIS) for account management
- Educate customers on BHI policies, services, and
programs
- Process service orders for new connections,
disconnections, and account updates
- Update Engineering Department information as required
- Handle new service applications and resolve related
issues, including applications, deposits, high-bill complaints, and billing
adjustments
- Support collections and cash desk operations as needed
- Collaborate with internal departments, including
Billing and Engineering, to investigate and resolve issues
- Perform additional administrative tasks as needed to support departmental goals
What we are looking
for:
- Post-Secondary Degree or Diploma in business/office
administration or equivalent experience
- 3-5 years of customer service/customer accounts experience
Job Overview
Posted Date: 30 Jan 2025
Location: Burlington Ontario
Salary: Neg Per Hour
Company Information
Burlington Hydro
Name: Burlington Hydro
Web: https://www.burlingtonhydro.com