Canadian Linen and Uniform Service Corp

Customer Service Rep (Delivery Driver) - Hamilton

Canadian Linen and Uniform Service Corp

Toronto Ontario

Salary: Neg Per Hour



Delivery Route Operations and Safety Procedures

  • Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
  • Employ safe lifting techniques, prioritizing the secure movement of goods.
  • Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

  • Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
  • Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
  • Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

  • Secure electronic signatures for invoices and collect necessary payments.
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • Consult with customers on additional product options, involving the manager for complex opportunities.
  • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

  • Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
  • Report any vehicle accidents, mechanical issues, or malfunctions promptly.
  • Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
  • Demonstrate and develop competencies aligned with the role.
  • Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have

  • A High School Diploma.
  • A valid driver's license with a clean driving record (Driver’s Abstract required).
  • Experience in physically demanding roles with heavy lifting.
  • Proven experience in customer service, sales, and delivery services.
  • A track record of punctual work attendance.
  • Customer-focused and detail-oriented attributes.
  • Excellent communication and interpersonal skills.
  • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Job Overview

Posted Date: 30 Jan 2025

Location: Toronto Ontario

Salary: Neg Per Hour

Company Information

Canadian Linen is proud to be known as one of the largest and most well known uniform rental and linen supply companies in North America. We manage over 115 service centres and production facilities throughout Canada and the United States. These centres help us provide your business and nearly 150,000 others with the high quality linens, uniforms, floor matsand cleaning products needed to maintain clean, safe and successful facilities.

Name: Canadian Linen and Uniform Service Corp

Web: https://www.canadianlinen.com/

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