Dispatcher/Service Coordinator
Royal Security Solutions
Brampton Ontario
Salary: Neg Per Hour
Responsibilities and Duties:
- Answer
emergency and non-emergency service calls and emails, altering schedules
to reflect emergency service requests and communicate changes with Service
Technicians.
- Answer
all incoming service requests in a timely manner prioritizing service
requests according to urgency.
- Use
Dispatch software to track service technicians, identify scheduling issues
and inform management of any alterations to the daily schedule.
- Maintaining
contact with Service Technicians throughout the day and communicate
alterations to their schedule.
- Monitor
any sudden route changes or road construction issues and establish new
routes communicating alterations to Service Technicians in a timely
manner.
- Relay
work orders, messages, and information to or from drivers and supervisors
and resolve discrepancies when needed.
Qualifications:
- 2
years of experience of service coordinating/dispatching in service
industry
- Experience
with Microsoft Office and Microsoft Excel.
- Strong
organizational and communication skills.
- Energetic,
enthusiastic, willingness to learn.
- Ability to adapt to changing environment.
Job Overview
Posted Date: 04 Feb 2025
Location: Brampton Ontario
Salary: Neg Per Hour
Company Information
Royal Security Solutions Inc. is a premier provider of security solutions since 1994. Our hands-on approach to doing business and our expertise in high security locking systems, access control, locking hardware, automated door systems, and video surveillance equipment guarantees your peace of mind. From our inception in 1994 as a one-man mobile locksmith we grew into a multiple fleet of service vehicles, we have continually strived to maintain the excellence that has seen us realize our substantial growth.
Name: Royal Security Solutions
Web: www.royalsecurity.ca