Client Service Associate (CSA) - Planning and Scheduling - Part-time 0.6
VON Canada
Hamilton Ontario
Salary: Neg Per Hour
What you’ll do:
- Assign client visits to nurses and home support workers
using knowledge of local geography, client needs, and continuity of care
while following collective agreement guidelines and established planning
procedures
- Daily activities include receiving and processing
client referrals and updates, responding to phone inquiries from clients,
doctors, service providers, and other agencies, advanced scheduling, daily
scheduling changes (i.e., sick calls, client cancelations, new client
admissions), and other administrative duties
- Work closely with team members and management to ensure
daily staffing levels are sufficient, and the delivery of quality client
care and service are met, as well as forecasting weekly staffing needs
- Support clients, nurses, and home support workers to
ensure delivery of quality care
- Work in a fast-paced environment with rapidly changing
priorities while meeting daily and weekly scheduling deadlines
- Ensure that confidential information relating to
clients, work colleagues, suppliers, and VON’s operations are properly
protected and not disclosed to third parties
- Other duties/tasks as assigned by manager
What we offer you:
- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee
Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution
for eligible employees
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and
career advancement
- Experience with new health care technology such as
CellTrak and Procura
- Be part of a health care team that provides support to
people in your community and frontline workers
What you need:
- University/College education preferred, High School
Diploma required
- Office Administration Certificate, Medical Terminology
Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing
software, and database management
- Experience in a logistics or scheduling environment and
experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
- Previous customer service experience in a contact
center environment is considered an asset
- Experience in a unionized environment is considered an
asset
- A current and original copy of a satisfactory Criminal
Records Check is required upon the start of your employment
- The use of Personal Protective Equipment (PPE) may be required
Job Overview
Posted Date: 04 Feb 2025
Location: Hamilton Ontario
Salary: Neg Per Hour
Company Information
We've been leading home and community care in Canada for over a century. We were among the first organizations in the country to offer home care and public health nursing and now, over a century later, we provide home and community support services to over 10,000 people every day across Ontario and Nova Scotia.
Name: VON Canada
Web: https://von.ca/