Customer Service Representative
Belimo Americas
Mississauga Ontario
Salary: Neg Per Hour
RESPONSIBILITIES
- Receive
direct correspondence from external customers and Belimo outside sales
staff. Provide timely responses and assist in closing out any action items
from such communications.
- Same
day data entry of customer purchase orders into the ERP system. Order
receipt can come in the form of e-mail, fax, or phone.
- Provide
same day order confirmations and clarify order discrepancies.
- Support
order status requests, credits/debits, quotes, answering customer
questions and limited processing of return material authorizations.
- Process
& expedite requests (red orders or overnight shipments).
- Monitor
and execute on information contained in the regional communication
mailboxes (e.g. Northeast orders mailbox).
REQUIREMENTS
- Associates
Degree in Business or equivalent experience required.
- SAP
experience preferred or other ERP experience.
- At
least 3 years of direct customer service experience in a fast paced
environment is preferred.
- Customer
focus and adaptability to the business needs.
- Experience
in customer call center for manufacturing environment a plus.
- Ability
to interpret technical business documents including customer purchase
orders.
- Must
be able to professionally communicate with customers both verbally and in
writing.
- Proficient
use of the Microsoft Suite of products (Outlook, Word, and Excel).
- Detail
oriented.
- Experience
with Microsoft Lync a plus.
- High
degree of time management and organization required.
- Ability
to multitask and prioritize.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
Job Overview
Posted Date: 05 Feb 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Belimo focuses solely on innovative technology in damper actuators, control valves, sensors, and meters. Belimo products help create comfort, safety, and efficiency in buildings. Belimo Americas serves customers throughout the United States, Canada, Brazil, Latin America, and the Caribbean.
Name: Belimo Americas
Web: www.belimo.com