Internship: Customer Success Specialist
Eaton
Burlington Ontario
Salary: Neg Per Hour
Essential Functions
- Validate
emails in the General Mailbox against CSR account assignment list and
redistribute email to the appropriate agent folder.
- Enter
changes and cancellations from customers through order entry systems,
using established business rules.
- Update
emails in General Mailbox with email naming convention, labelling,
categories etc.
- Proactively
communicate in a timely manner with customer service agents about order
verification, order status, pricing and shipment status.
- Follow
up on back order/overdue items with Supply Chain.
- High
degree of organizational skills and problem-solving ability; specially the
ability to work as a self-starter.
- Manage
multiple project orders and prioritize time and tasks effectively to serve
Eaton’s customers.
- Maintain
the scheduling and financial tracking of all assigned project orders
including resourcefulness in finding information and answers from within
and outside the department (i.e. interactive with Marketing, Supply Chain
etc.).
- Ability
to prioritize/execute to achieve desired company and project goals with
prudence and sense of urgency.
- Perform
all job functions with adherence to Eaton’s Philosophy and Values as well
as the Safety and Environmental standards.
Qualifications:
Basic Qualifications
- Enrolled
and returning to a post-secondary program in Business, Engineering or
Science Degree in progress – preference given to those in their third or
fourth year of studies.
- No
relocation provided.
- Must
be authorized to work in Canada without company sponsorship now or in the
future.
Preferred Qualifications
- Articulate
communication skills – verbal, pictorial and numerical.
- Excellent
telephone etiquette, communication and organizational skills, as well as
excellent written and verbal communication skills.
- Desire
to learn and grow professionally grow.
- Proficient in computer skills including Microsoft Word, Excel, PowerPoint, Oracle.
Job Overview
Posted Date: 05 Feb 2025
Location: Burlington Ontario
Salary: Neg Per Hour
Company Information
Eaton Electrical, Cutler-Hammer Brand: Our manufacturing base in Canada consists of five facilities located in Ontario, Alberta and British Columbia. Our sales and field services offices are represented in each major city across Canada
Name: Eaton
Web: www.eaton.com