Bilingual Customer Care Associate
Definity Financial Corporation
Mississauga Ontario
Salary: Neg Per Hour
What can you expect in this role?
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create
the FNOL and give all contact details to the insured
What do you bring to the role?
- Minimum Secondary school diploma
- Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- Be an excellent communicator and comfortable with various computer applications
- An ability to use CDS and Guidewire would be an asset
- Bilingualism Required (must be fluent in English and French )
- Experience in Customer Service and/or experience working in an inbound call center would be an asset.
- No insurance industry experience required
Job Overview
Posted Date: 05 Feb 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Formed in 2021, Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. By investing in businesses and innovations, the companies in our group help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change.
Name: Definity Financial Corporation
Web: www.definityfinancial.com